Customer Service Representative

Job Description Ref ID: 04310-0011840251 Classification: Customer Service Representative Compensation: $14.25 to $16.50 hourly Join Our Team as a Customer Service Representative! Sharpen your skills as a Customer Representative in Fredericksburg through this opportunity at OfficeTeam. Do you love building solid customer relationships? Then this position may be for you. This position will operate in a fast-paced and dynamic environment. This long-term contract-to-hire Customer Service Representative position could be for you, if you're available to work in Fredericksburg, Virginia. What you get to do every single day - By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers - Retrieve and oversee the sending of written business communications - Receive and place telephone calls - Provide accurate, friendly customer service in a timely fashion Job Requirements - Customer service and office administrative skills - Comfort in pursuing resolutions to complicated customer inquiries using complex research methods - Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information - Critical thinking, problem solving, ability to work independently - Enthusiastic attitude and an engaging businesslike approach - Demonstrated ability to interact effectively with internal and external partners and clients/customers - Salesforce.com experience highly desired - Deep understanding of Answering Inbound Calls - Foundational knowledge in Inbound Call Center - Command of call centers - Customer service experience desired - Strong proficiency in Excel and other Microsoft Program skills required - Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Highrise, and Insightly - 2+ years' experience with performing in a goal-driven & customer-focused environment preferred - Excellent oral and written communications skills If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today! OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs. When you work with us, you're working with the best. has been recognized as one of FORTUNE's Most Admired Companies every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms. Questions? Call your local office at Phone number shown when applying . All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit Link available when viewing the job for more information. 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking Apply Now, you're agreeing to Robert Half's Terms of Use ( Link available when viewing the job ).

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