Lands' End Shop PT Sales Consultant -Fredericksburg, VA

Company Name:
Salary period: Annual
Lands' End is a classic American lifestyle brand with a passion for quality, legendary service, real value and a simple two-word promise to stand behind everything it sells: Guaranteed. Period. Lands' End delivers timeless style for Men, Women, Kids and the Home. With over 50 years of experience, Lands' End is renowned for its culture of service for the customer and is recognized as an innovator in the industry. Lands' End is publicly traded and listed on NASDAQ under the trading symbol (LE).
This position enhances the experience of our customers and drives profitable sales by delivering proactive sales assistance and support to customers.
Job Responsibilities:
â ¢ Sales per hour (SPH) goals will be assigned for each working shift. Client building and consumer outreach will be necessary to maintain and exceed these goals
â ¢ Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities
â ¢ Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs
â ¢ Maintains knowledge of Lands' End and Sears website navigation and leverages this option for customer solutions when the product is not available in the store
â ¢ Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures
â ¢ Maintains knowledge of Lands' End products and services, along with current fashion trends to enhance level of customer service and generate sales
â ¢ Under the direction of the Lands' End Lead and/or the Softlines ASM, merchandises the sales floor in accordance with Lands' End brand standards; adjusts presentations based on sell-through and/or other factors while still maintaining a brand appropriate look
â ¢ Responsible for fitting room support and store recovery
â ¢ Performs markdown and other promotional activities as needed
â ¢ Responsible for stock replenishment, stockroom organization and adhering to visual brand standards.
â ¢ Excellent selling skills
â ¢ Ability to communicate effectively with customers and fellow employees
â ¢ Ability to receive feedback and take action when appropriate
â ¢ Ability to follow written and verbal instruction and meet deadlines on projects/tasks
â ¢ Previous experience in retail strongly preferred
â ¢ Availability and flexibility to work varied hours to support the needs of the business
â ¢ Skilled in website navigation, interest and working knowledge of social networking sites
â ¢ Community outreach/networking connections a plus

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